According to prospective students and parents, most tours look and sound the same - at best feeling somewhat personal. It’s a lot of scripted information and word vomit, walking back and forth across campus, and people asking them “Do you have any questions?” In their opinion the experience doesn’t justify the amount of time, money, and logistical planning that is required.

 

Bring me to campus so that I can help your student ambassadors/tour guides understand the important role they play, and teach everyone how to increase their level of impact.

 

During this engaging workshop I will provide communication, relationship building, and customer service strategies that translate into delivering a more memorable experience.

Topics that are typically covered include:

 

• Being memorable and improving the walking tour experience

• Increasing your level of personalization

• Getting conversations started

• Key questions to ask students and how to improve the responses you give

• Communicating with parents/guardians effectively

• How to incorporate storytelling

• Collaborating with the admissions team

• College decision making factors

 

This training will improve and help to differentiate your daily tours, open houses, and accepted student events.